Keeping going when redundancy looms 28/10/2010
Many office staff and secretaries work in public sector organisations, and tension is high in some of these environments with service reviews and job losses in the pipeline. I heard of one department in a local authority making 40% cuts to staff, so the situation in some sectors is very serious indeed. Sadly a phrase I have heard frequently, particularly from the mouths of consultants, is 'stripping out the admin' as a way of cutting costs. This is a rather short term saving strategy because all it means is that managers end up typing up their own letters and dealing with invoices and paperwork instead of doing the job they are paid to do. And as we know, often the secretaries are the store of knowledge when it comes to procedures related to finance, HR and recruitment, and where the bisuits are kept. How do you cope in such stressful environments when you don't know whether you will have a job this Christmas? First thing I would say is don't panic. Sometimes, as fairly low paid staff, admin and secretarial staff are retained while cuts are made to 'professional' staff who cost more. Professional tasks are then devolved to cheaper admin staff. While this may make your workload a bit more challenging it can lead to opportunities in the longer term. Firstly you may find the work you do becomes more interesting, and in time you may be able to get training and qualifications to move in to a professional role if that interests you. Just because these jobs are being cut now, doesn't mean there won't be a demand for them in a couple of years time. Hard though it is, try to think of possible opportunities that may arise from these tough times. Put yourself in the position where you are seen as competent and capable of taking on the extra responsibilities. Chances are you won't have much of a say in whether you do the work or not if you want to keep your job, so make the best of it and you may find it's not as bad as you think. At least if you don't like it you can look for a new job in your own time when things have settled down a bit. I for one have faith that growth will come, although it may be worth considering the private sector in the next year or two! So, the next scenario is that you think your job is in the firing line and redundancy looms. It is really hard to motivate yourself when you are waiting for bad news. I sometimes think that it is easier to be told on the day and asked to leave (with a good pay off) than to be dragged through weeks and months of uncertainty, as usually happens in the public sector. Obviously you would expect me to say, look for any redeployment opportunities that may come up. Keeping a good attitude may make the difference between being considered and not. ![]() Motivation is hard under these conditons, so it may help to focus on what you need to do to develop your career opportunities. Is there any training available? Many training budgets will be frozen or cut, so you may have to look for free opportunities. Many managers will be happy to endorse attendance at free training events to help maintain motivation, because it means people will be easier to manage. If you can't find courses off site, look for free online courses. Some training providers will offer free intro's and tasters, and this may be enough to give you some additonal skills and add some interest to your day. If your workload has dropped due to cuts you may be able to self train using books from the library. Again, depending on circumstances, you may find your manager is aggreeable to you using your time in this way. Obviously this depends on individual circumstances. If your boss is looking for people to cut who don't have enough work, then this may not be a good option for you! I have found that making future plans can help take some of the stress off. Focussing on holidays, family events or future plans beyond the date of the redundancy period helps ease the stress. And speaking of stress, take care of yourself by getting enough sleep, eating well, exercising and sharing your troubles with others can all help to lessen stress to some degree. Altough a tempting short term fix, drinking, drugs (legal or otherwise) and junk food will actually increase your stress overall, not decrease it. Christmas is not an easy time to be facing unemployment. If you have children it might be a time to discuss family finances and get agreement with the extended family to pare down Christmas treats this year. It teaches them about spending within your means when faced with circumstances beyond your control. That's not to say you can't have some treats, but this year can perhaps be a bit more traditional (in the Dickens sense) and less commercial than usual. That's a good thing in a way! I may not have helped that much in what is a very stressful time, but just making one or two small adjustments may make life a little easier in the coming year. Good luck and best wishes to those of you who are in the thick of it right now. I do know what you are going through. Add Comment Recession-proof your job 05/08/2010
Hi Super PA. I work in an office of support staff and we have been informed that we will be going through a review process in order to make savings. We have been told that this will lead to redundancies. Can you advise me on how I should approach this to be one of the ones that stay. May. Hi May. Gosh I'm sorry to hear about the future redundancies. Sadly there is a lot of it around at the moment. It's very difficult for me to give a definitive answer, because I don't know what your managers are looking for but I can give some tips based on my own experience managing office staff.
![]() I hope these points give you something positive to think about. It's hard to keep your mood up when there so much uncertainty around, but in years to come you will look at this as a character building period of your life. Have a look on my JOBS page to see if there is anything available right now!! How do I become a secretary? 26/07/2010
I’m a teacher but I want to retrain as a secretary. I’ve had enough of the stress!! How should I go about it? I see from your profile that you retrained to become a PA. How did you do it? Secretarial or PA posts can be stimulating jobs but maybe not as stimulating (or stressful as you say) as teaching. Teachers are seen by wise employers as having good potential for re-training into new areas, but you need to be prepared to start further down the ladder than you are now. My experience of working in schools and colleges is that administrative and secretarial staff can be treated quite poorly by academic staff so you will need a thick skin. Your first priority should be to get up a good typing speed. You will need a minimum of 40 words per minute with a good level of accuracy, rising to 50 or more with practice. I would suggest getting some typing software which takes you through a series of exercises working on the right key combinations and on building speed. All programs will tell you how quick you are and the degree of accuracy. One of my favourites is Mavis Beacon (see link on the right), but you can find free ones by googling ‘free typing software’. Learning to touch type will temporarily slow down your speed, but getting the key combinations right will help you speed up quickly once you have had a bit more practice. You will have to re-work your CV placing emphasis on the large amounts of administrative work that teachers have to do, and of course the high level of accuracy required. The current job market means that you will find it very challenging getting interviews for jobs where you lack on-the-job experience. Look out for administrative/secretarial jobs in companies where your experience in education might be an advantage. If you have any contacts make the most of them now. It might be worth offering to do a bit of free admin for a friend’s business just to get the experience. I gained most of my experience working as temp, so approach an agency to see if they will take you on. At the very least they will test your typing speed and accuracy, and they might give you some free advice on improving your skills. I was lucky to get work initially because I had experience using a Mac, which is unusual in most sectors. If you can demonstrate some unique skills, perhaps from your home life or from leisure activities, then that will help you stand out from the crowd. A second language, for example, will give you the edge in certain sectors. I think when I started working in secretarial and PA roles I underestimated the skills needed, and the importance of secretarial procedures. If you can find a book covering these I would recommend reading it. Other skills that are valued by employers are a good phone manner and the ability to write well, with attention to accuracy and punctuation (often you need to correct the boss's writing!!). My other suggestions would be to look at the courses your local adult education offers. Some teach touch typing, and you may well find courses covering the full range secretarial skills as well as offering help in finding a job. Remember that knowledge of word processing and spreadsheet packages is essential, and PowerPoint is recommended. You should also be familiar with email and calendar applications. You may find some books on careers and software packages at your local library so pop down and have a look there too. Good luck and let me know how you get on! Which manual? 23/07/2010
One question I'm often asked by students in my classes is 'how do I choose a good manual?'. Hopefully your trainer will have provided you with good notes, but sometimes you want to buy a manual, especially where you can't get to a training course for whatever reason. If you can't get your employer to pay for a training course you may be able to persuade them to establish a mini library of manuals that you and your colleagues can refer to. My advice is to pick something that you know how to do (e.g. how to indent a paragraph in Word) and look up that item in each manual on the shelf. The one that you feel 'speaks' to you should be a good fit. Pick a couple of things to check. Maybe you are looking for a photoshop manual because you don't know how to use the programme. Look up the section that tells you how to save your files. You are likely to have some understanding of how to do this, even if you know nothing about file types. Look up that section in each of the manuals on the shelf. Of course that means actually going in to a store to look them up. By the way, don't forget your local library - some libraries have a good collection of manuals. It's worth a visit. Libraries have changed a lot in the last few years so check it out!! Which blogging site should I use? 20/07/2010
Hi Super PA (love the name lol). My boss has asked me to start a blog and I don't know where to start. Any tips? To begin with, which blogging site should I use? Amanda J Hi Amanda. Thanks for the question. I was in a similar position at the beginning of last year. My boss wanted us to get involved in social networking, even though she didn't really know what it was!! Anyway, to be fair she paid to send me on a course which really helped me with selecting a blog site and with thinking about what I was going to write and what tone to use (I will write about this in more detail at a later date). Ask you boss if you can go on a course. Your blog will be a public window of the company so your organisation needs to invest in getting you properly trained. I started out using Wordpress and now write blogs for three clients. I'm afraid I haven't used any of the other main ones so I can't compare them. Weebly, which I use for this blog, is great and easy to use but it is missing some features that I like. I would like to be able to schedule posts in advance which you can do in Wordpress. Don't be afraid to get started. A blog grows and develops over time, you just need to begin. Upgrading to Word 2007 16/07/2010
Hi Super PA, I find it hard to learn new software, for example Word 2007 after knowing older versions so well. Any advice? JJ Hi JJ. Yeah, how to disable your admin and secretarial staff for a week - upgrade to Office 2007!! Although it looks very different, underneath the make up is the same old dog (whoops I mean model!). Take the time to explore the tabs along the top, and learn about the contents of the office button in the top left hand corner. If you use short cut keys then carry on as before because they all work fine. I came across these reference guides for Word 2007 that may be useful : http://www.customguide.com/pdf/word-quick-reference-2007.pdf http://www.dummies.com/how-to/content/word-2007-for-dummies-cheat-sheet.html I have discovered that when you see a faint square with an arrow in the corner of the ribbon, if you click on it you get a familiar dialogue box from the old version for that particular section of the ribbon. Work's boring! 14/07/2010
Hi Super PA. Interesting site. I'm bored at work because I don't have enough to do. Any advice? Bored Secretary. Oooohhhh, good question. Tempting though it is to laze the day away at the boss's expense, the important thing is that it is not very fulfilling for you. You need to give yourself a kick in the pants and make some changes in the office. Hey, you are a secretary, which means you are the one who is really in charge. Planning to drag your work out over the day takes just as much effort as planning to make the day interesting, so let's look at doing the latter. Is there anything that your boss or a colleague is doing that you would like to have a go at? It is important that you are interested in doing the task itself, not just using it as a time filler. Ask the person if they would mind you taking it over. That might go some way to solving your boredom problem, and it will make you popular in the office - always a help when you suddenly need to ask for time off. Here's an example: I remember a secretary who was interested in developing skills in events management. She took over the organisation of meetings from the Director's PA, developed some good management skills and got brownie points from the PA who happened to be her boss. A win-win situation all round. Maybe you can use the time to develop some new skills. If you are allowed to access the internet, search for online courses. Try to find courses that combine learning new skills to support the company with learning new things that interest you. The aim is to fill up your time with interesting stuff that keeps you motivated and looking forward to your working day! Yes really!! You might be able to develop a new role responsibility that interests you. Fancy being paid for checking Facebook? Why not develop your knowledge around social networking and see how sites like Facebook and Twitter can support the business. Great to be paid for checking out what your friends are doing this weekend! Finally, bear in mind that you might be over skilled for the job and ready to move on to more challenging roles, either within the company or somewhere new. Life will be all the more rich and rewarding if you push yourself out of your comfort zone every now and again. Go girl!! |



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